Shipping & Returns

What kinds of payment do you accept?
Divine Metal Distro accepts most major credit cards (ALL CREDIT CARD ORDERS ARE NOW DONE THROUGH PAYPAL...YOU DO NOT HAVE TO BE A PAYPAL MEMBER TO USE THIS SERVICE), bank/debit cards (As long as they have the Visa/Mastercard logo on the card) and PAYPAL (www.paypal.com) through the on-line store. We accept well-concealed cash (U.S. dollars only!), but we do not recommend sending cash through the mail. We accept money orders in U.S. funds (U.S. or International money orders/IMOs). We also accept checks drawn from U.S. bank accounts. Realize that we hold ALL checks for one month before sending your order. We recommend the other listed forms of payment. And sorry, no COD payments.

Do you accept foreign currency?
No, we only accept money in American funds.

Is the Divine Metal Distro online store secure?
We understand that many consumers are concerned about Internet security. Divine Metal Distro employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at Divine Metal Distro with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call and order by phone or send your order through the mail.

I own a store and I'd like to be able to purchase wholesale from you...
Wholesale options are now available! If you are purchasing bulk items for your store just drop us an email at sales@divinemetaldistro.com. Please include the name of your store, address, phone number, and website address. We will verify that the information is accurate, then set you up with a wholesale account. Bulk wholesale orders are 25% off the list price.

What order options do you have?
If you would like to send your order through the mail send it to:
Divine Metal Distro, 8412 Fernwood Ave., California City, CA 93505 USA

How much does shipping cost?
Shipping charges are as follows:

USA, CANADA, MEXICO
1 Item: $2.00
2-9 Items: $3.00
10-13 Items: $5.00
14-19 Items: $6.00
20+ Items: $8.00

All U.S. customers can insure their packages for an additional $3.

ALL OTHER COUNTRIES
1-3 Items: $3.00
4-7 Items: $5.00
8-9 Items: $6.00
10-14 Items: $8.00
15+ Items: $10.00

All International customers can add registered mail services to their order. Click here for details.

Shipping Options?
All orders are shipping via the US Post Office.

For most U.S. customers, a standard order will be processed and shipped between one to two days after payment arrival. On some occasions it may be longer, 95% off all titles we sell are in stock and available to ship right away.

All foreign packages are shipped via USP, which might take anywhere from 7-10 days to 2-4 weeks (and sometimes longer) from the date shipped. Sorry, we have no special option or insurance available for foreign orders at this time. Once an international order leaves Divine Metal Distro we can not track it, and while 99% of the time our foreign deliveries make it to their destination in a timely fashion and in good condition, please remember you are ordering at your own risk and Divine Metal Distro will NOT be able to reimburse you for or replace any items or orders that go missing or get damaged in the international mail.

How long will it take for my order to arrive?
This really depends on a few different factors: order method, where you live, A typical order for in stock items being shipped to a U.S. address normally takes from a couple of days to two weeks – often less, sometimes longer. Foreign orders will take anywhere from 7-10 days to 2-4 weeks (sometimes longer) for delivery.

Backorders/Pre-Orders
Backorders are held for two (2) months. If the item does not become available after that time, the order will be cancelled.

If an item that has to be backorderd the overpayment will revert to in-house credit with Divine Metal Distro, NO REFUNDS will be issued. TIP: When making orders online, please list alternate items in the notes/comments section of the on-line order form if you do not want items backordered and want a substitute item sent instead. Please make sure the item(s) you list as alternates are the same price as the items they might replace, and that these are items you will be satisfied receiving.  Note: If you order any additional items with a backorder or pre-order, the in-stock items will be held until we can complete your order in most cases.

How can I use credit towards an online order?
You will be issued a gift certificate number which can be used when checking out of the Divine Metal Distro Online Store.

I live in a foreign country and my package hasn’t arrived yet! What can I do?
Not much unfortunately. Divine Metal Distro is not able to track or insure any foreign orders, so once they leave our office there is nothing we can do. Sometimes foreign orders get held up in customs, or returned to us because of address problems. Returned orders can be re-shipped at the expense of the customer, but if a foreign order does not come back to us we cannot compensate customers for lost orders. Foreign orders are at your own risk! Divine Metal Distro DOES NOT ASSUME RESPONSIBILITY FOR ANY LOST FOREIGN PACKAGES!

Can I return a record if I don't like it?
No.

What if my order is smashed or destroyed during shipping?
If you have ordered insurance you can be reimbursed for the whole package. If you do not order any insurance there is nothing we can do for your damaged or destroyed package. We are not responsible for damage to items while in the mail. For more details on how to return damaged items please email our Return Department at (sales@divinemetaldistro.com). We cannot be held responsible for foreign orders that get destroyed in the mail. Note: Divine Metal Distro will not take responsibility for damaged jewel cases where none of the other components of the CD (liner notes, CD itself or backing) are undamaged. Should you receive an otherwise undamaged item in a smashed jewel case, please do not complain to us about it as we can do nothing.

What happens if my order does not arrive or if something is missing from my order?
If this happens please contact us via sales@divinemetaldistro.com. Please include all order details in your email.